We offer flexible delivery scheduling across New Zealand, with delivery appointments available Monday to Sunday between 9:00 AM and 8:00 PM, subject to availability.
Shipping Policy
Order Confirmation
Once your order has been placed, the Robocure team will contact you (typically within 2 hours) to confirm your purchase, verify your delivery details, and answer any final questions. This ensures your order is processed accurately and delivered without unnecessary delays.
Delivery Timeframes
We understand that when you invest in your health and wellbeing, you want to start enjoying your new product as soon as possible. That's why Robocure is committed to delivering your order quickly and efficiently.
- Portable wellness products : Typically delivered within 48 hours.
- Massage chairs : Usually delivered within 3–5 business days, depending on your location and scheduling availability.
Delivery times may occasionally vary due to stock availability, weather conditions, regional freight routes, or public holidays. If you require an urgent delivery, please contact our team and we'll do everything possible to accommodate your request.
Professional Delivery & Installation
Unlike many retailers, Robocure completes the majority of deliveries using our own experienced delivery team and company vehicles.
This allows us to:
- Deliver your chair safely and professionally.
- Position your chair exactly where you want it.
- Complete full assembly and installation.
- Test the chair before we leave.
- Provide a personalised demonstration so you can confidently use all of its features from day one.
For a small number of remote locations, we may use one of our trusted freight partners. If this applies to your order, we will keep you updated throughout the delivery process and provide tracking information where available.
Free Nationwide Delivery
We proudly offer free nationwide delivery on the majority of our massage chairs and wellness products.
There are no hidden delivery charges for standard New Zealand deliveries.
For some remote islands or isolated rural locations, additional freight charges may apply. If applicable, our team will discuss this with you before your order is dispatched.
Does My Massage Chair Arrive Fully Assembled?
For safe transportation, some massage chair models are delivered in multiple cartons.
Our trained installation specialists will:
- Assemble your massage chair in your home.
- Position it in your preferred location.
- Complete all setup and safety checks.
- Demonstrate the chair's features, massage programs, and controls.
- Answer any questions before leaving.
You simply choose where you'd like your chair placed—we'll take care of everything else.
Delivery Support
Need an update on your order?
Our customer support team is here to help.
Phone: 021 071 5969
Website: www.robocure.co.nz
At Robocure, we believe exceptional customer service begins long before your first massage. From order confirmation to professional installation and ongoing support, we're committed to delivering a premium experience every step of the way.